Patient Information
WE’RE MOVING!
Bend Hernia Center and Bend Surgical Associates are pleased to announce a new partnership with St. Charles Surgical Specialists. Beginning on November 2, 2026, our offices will be in the St. Charles Center in Bend and in the Redmond Surgical Specialists office in Redmond.
Dr. Mike Mastrangelo will continue specializing in the diagnosis, treatment and management of all types of hernias, providing the region’s highest quality surgical and non-surgical treatments for hernia care. We are excited about this new partnership and look forward to this opportunity to expand the comprehensive hernia care we have provided for decades in Central Oregon.
PATIENT SCHEDULING
New Patients and Non-Urgent Care: Call 541-548-7761 to schedule a new visit with Dr. Mastrangelo at St. Charles starting November 2, 2026. Patients who wish to schedule sooner may see one of our new partners at St. Charles Surgical Specialists group.
Current Patients: Call 541-383-2200 for immediate requests, a post-op appointment, or an urgent problem. We are available 24/7 for any emergent issues that arise during this transition.
MEDICAL RECORDS REQUEST
To submit a medical records request for Bend Hernia Center or Bend Surgical Associates, please contact Hudson Medical Services directly.
Call 541-322-1794
Fax 541-749-2126
Email admin@hudsonmedicalservices.com.
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It’s our mission to ensure you experience the highest quality of care in a compassionate setting from our first contact and medical consultation through treatment and recovery. If we can help you at any time, please do not hesitate to call us.
Whether you have been referred by another provider, or you are “self referring” with a hernia that is need of repair, we will work with you on a thorough consultation, comprehensive diagnosis and we’ll present you with an appropriate treatment plan.
If you acquired your hernia at work and insurance coverage is available, we’ll help with your worker’s compensation plan.
BEFORE YOUR APPOINTMENT
You’re welcome to download and complete the medical forms below, bringing them with you to the appointment. Or, you may arrive at the office 30 minutes in advance of your appointment to complete them, allowing us time to review the information.
If you bring your documents with you, please arrive fifteen minutes in advance of your appointment, so we can review them for complete information.
ONLINE PATIENT FORMS
Self Referral Patient Form: If you’re referring yourself as a patient to Bend Hernia Center, please fill out this form and we will contact you during business hours.
If you’re being referred by another physicians, please call to request a link to our online patient web forms for your convenience and to save time.
DOWNLOAD PATIENT FORMS TO COMPLETE AT HOME
INPATIENT AND OUTPATIENT SURGERY
Most surgical procedures for hernias are performed in an outpatient setting at Bend Surgery Center or St. Charles Hospital in both Bend and Redmond, where patients are able to go home after the surgery. If an inpatient stay is required, surgery is performed at St. Charles Hospital.
BILLING AND INSURANCE ASSISTANCE
For information and assistance with your medical billing and insurance process:
CALL (541) 322-1794
FAX | (541) 749-2126
OUR PATIENT FINANCIAL AND INSURANCE COORDINATOR IS HERE TO HELP YOU
Dana Jorgensen, Bend Hernia Center’s patient financial and insurance coordinator, is committed to helping our patients better understand the costs associated with care, provide payment options based on individual insurance plans and will help finalize billing arrangements between all parties.
PAYMENT – We accept most insurance carriers’ coverage plans, however, the patient is ultimately responsible for the total cost of medical services provided by Bend Hernia Center. Changes in deductibles, coverage dates, pre-existing conditions and other insurance plan details may affect insurance reimbursements.
We will do the best we can to help you understand the costs of care and your insurance coverage options as well as work with you regarding payment options.
For more detail on financial policies, please review the document: Patient Financial Information
WORKERS COMPENSATION
Bend Hernia specializes in helping patients navigate their worker’s compensation claims. Give us a call and let us help you.
